Patient Information

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We would like to extend a warm welcome to all new patients and families at Bayside Family Medical and hope that you will choose us as your new medical home.

Please click on this link to make an online appointment.

Please register via this link prior to your first visit.

At your initial consultation, we will take notes on your previous medical history, which may require a second appointment. Please keep in mind that our clinic is a Private Billing clinic.

We may arrange for the transfer of your previous doctor’s medical records. Please enquire at reception for more information.

The following consultations also require 30-minute, double appointments: Travel Medicine, Initial skin cancer checks, Multiple health issues, Insurance medicals, Adult health checks or Medical Cannabis Assessments.

If you fail to attend for a booked appointment a cancellation fee may be charged. This fee is not medicare rebatable. It is requested that at least four hours notice is provided when cancelling or changing an appointment to allow for appropriate scheduling of appointments.

It is very important that we are able to contact you. Please let us know of any change of address, work, home or mobile number, Medicare number, a person to contact in case of an emergency, or a change of name. Please contact the practice to update these details.

The Medical Clinic provides out-of-hours care via National Home Doctor Service.

Please call 13 SICK (13 7425) or visit their website www.homedoctor.com.au for services and fees.
All medical notes relating to a visit from National Home Doctor Service is downloaded electronically directly into your medical history.

If your matter is urgent, please present to your local hospital emergency department or call emergency TRIPLE ZERO (000).

Sandringham Hospital
193 Bluff Rd, Sandringham VIC 3191, Phone (03) 9076 1000

Monash Medical Centre Clayton
246 Clayton Rd, Clayton VIC 3168, Phone (03) 9594 6666

Holmesglen Private Hospital (Private)
490 South Rd, Moorabbin, 3189, Phone: (03) 9567 9000

Cabrini Hospital (Private)
181-183 Wattletree Road, Malvern, 3144, Phone: (03) 9508 1500

Epworth Richmond (Private)
89 Bridge Road, Richmond, 3121, Phone: (03) 9426 6666

Test results are generally available within 2-3 days of the test being performed. Some tests can take considerably longer, but most are electronically download to our doctors by our preferred pathology and imaging providers.

To ensure confidentiality and best care, we prefer that you make a follow up appointment to discuss test results. These discussions allow you a better understanding of your medical care. For urgent test results we will best endeavour to notify you as soon as is practically possible, but please call if you have not heard about your result.

Urgent home visits within normal opening hours are available if a patient is too ill to attend, and where it is safe, reasonable, and possible to do so. The patient must be a regular patient of the practice and live nearby to the medical center. All home visits will attract a private fee and be booked at the sole discretion of the doctor.

Our doctors may be contacted by phone during normal consultation hours through our reception team. Communication via email is kept to a minimum due to health information privacy and confidentiality requirements.

The costs of minor medical or surgical procedures vary on the type of procedure and its complexity. However prior to any planned procedures we aim to provide information about any anticipated costs.

Childhood vaccinations and immunisations are free if you are a Medicare card holder and meet DHS criteria. Our comprehensive range of travel vaccinations attracts an additional private charge and the cost may be claimable by your Private Health Insurance by contacting them directly.

All NEW specialist referrals and medications will always require a REGULAR appointment with your doctor.

The general policy of the medical clinic is that all repeat prescriptions and ongoing specialist referrals require a SHORT appointment with your doctor. These appointments allow your doctor to review the condition being treated; ensure your medical information is current and accurate, and also serve as an opportunity to plan for other health issues.

We welcome new GP registrars to the Bayside Family Medical team every twelve months or so. You are able to get an appointment with them as you would with any of our medical team.

A GP Registrar is a fully qualified medical doctor, undertaking advanced specialist training in General Practice. The Royal Australian College of General Practitioners requires that doctors complete an advanced GP training program. Over at least two years, GP Registrars will attend placements at up to three different medical practices to advance their skills.

Your satisfaction is important to us. If you feel you have an idea of areas where we can improve, please complete our patient feedback form and place it in the suggestion box which is located at reception. If you have a complaint, please discuss this with your Doctor or our Practice Manager.